QUESTIONS?

frequently asked questions

FREQUENTLY ASKED QUESTIONS

Q: How do I make a reservation? A: You can call us at (623) 810-3287 or you can contact us via our website.


Q: How many people can be served in an hour? A: We estimate that we can serve approximately 65 - 75 guests an hour. This allows everyone to have a good time and enjoy multiple flavors.


Q: How many flavors are offered at a birthday party? A: We offer up to 26 different flavors, see our homepage for a list. We are constantly adding and updating our flavors, not to mention our occasional specials like Frog in a Blender.


Q: Are there toppings available? A: Yes, we offer a variety of toppings at our events. Our pre-paid events you can authenticate your service. For an additional charge you can add options that will enhance your experience and the shaved ice. Our most popular is the creme topping (snow cap) and vanilla ice cream. We also offer sour spray and an energy shot.  


Q: Do you have a location? A: No, we are a fully mobile company. We come to you. 


Q: Is there really a difference between shaved ice and sno cones? A: Absolutely! To be brief shaved ice is smooth and melts in your mouth. Sno cones are crunchy and have to be chewed. For more examples take a look at our homepage.


Q: What is kettle corn? A: Kettle corn is a sweet & salty popcorn. It is not quite caramel corn, which is more of a candied popcorn, but it's sweeter than a plain salted or buttered popcorn. Come by one of our events to have a taste.


Q: Is your kettle corn pre-popped? A: No, we pop our Kettle Corn fresh daily. We never hold over product from the day before. 


Q: Can you supply pre-popped bags for my event? A: We would be more than happy to provide fresh pre-popped bags for any event. Simply give us a call, let us know the date and the number of bags you would like and we will pop them the morning of delivery.


Q: How long does a bag of kettle corn last? A: The shelf life of kettle corn is 7-10 days.


Q: I'm on a tight budget, how can I have a party and not spend too much? A: We can work with anyone’s budget no matter how big or small. Give us a call and we can put together the perfect party package that fits both your budget and your needs.


Q: How long can I rent equipment for (i.e. heaters, chairs, tables, etc.)? A: We can rent out those types of items for 24 hours. If you need them longer we can accommodate that too, just give us a call.


Q: How can I pay? A: You can pay your deposit using your debit or credit card. Your balance can be paid in cash, or on a card. If you are a company, church, school, or other organization we can also accept a business check. No personal checks will be accepted.


Q: Which credit cards do you accept? A: Desert Snow Shaved Ice accepts Visa, Mastercard, Discover, and American Express.


Q: Do you charge for delivery? A: We deliver to the greater Phoenix area for free. If you are outside of our service area please contact us for a quote


Q: Can you setup in Parks? A: Yes, park permits may be needed. It is our experience that a generator will be needed too. Please know it is your responsibility to ensure the city will allow us to setup at the park.


Q: Are you insured? A: Yes! We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each rental item. We are not responsible for any injuries occurring to lessee or to any persons using the leased item or equipment or to any damage to personal property.


Q: What is your cancellation policy? A: 7 days or more prior to your event the deposit is fully refunded, 6 days to 48 hours prior to your event your deposit is held as a rain check for up to 1 year; 24 hours prior or the day of, you will be charged in full. If they're any questions concerning our cancellation policy please contact us prior to making the deposit. After the deposit you are agreeing to our terms of service and the cancellation policy.